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Journal of Personal Selling and Sales Management is a peer-reviewed journal published by Taylor & Francis, covering Customer Service Quality and Loyalty, Job Satisfaction and Organizational Behavior, Management and Marketing Education.
| Publisher | Taylor & Francis |
|---|---|
| Reference style | Author–year (Chicago, T&F) Author–year — (Smith, 2023) in the text Smith, Ada, Ben Jones, and Cara Lee. 2023. "A Representative Article Title." Journal of Personal Selling and Sales Management 12 (3): 45–58.
Formats any DOI in Journal of Personal Selling and Sales Management style. No sign-up. |
| Publishes research in | Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior Management and Marketing Education Consumer Behavior in Brand Consumption and Identification Business Strategy and Innovation |
| ISSN | 0885-3134 |
| Citation impact (2-yr) | 3.7 |
| h-index | 104 |
| i10-index | 792 |
| Total citations | 45,615 |
| Top institutions publishing here | https://openalex.org/I4210147667 |
| Journal website | www.jpssm.org |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Citations each year’s papers have accumulated so far — the most recent years are still building up.
Technology-based research has a long, storied history in the sales discipline. Beginning with the role of computers to laptops, moving to the influence of the Internet, onward to customer relationship management and sales force automation applications, and now to the role of social media, sales research is being shuttled into a new technological paradigm. The…
Recent research demonstrates that attitudes toward the workplace are influenced by both work and non-work domains. This study examines the inter-relationships of role conflict, role ambiguity, work-family conflict, emotional exhaustion, job satisfaction and propensity to leave in a sales environment. Results indicate that: role conflict is significantly related to emotional exhaustion; work-family conflict is significantly…
This study builds on previous research to investigate the effects of ethical climate on salesperson’s role stress, job attitudes, turnover intention, and job performance. Responses from 138 salespeople who work for a large retailer selling high-end consumer durables at 68 stores in 16 states were used to examine the process through which ethical climate affects…
Recognizing the rapid advances in sales digitization and artificial intelligence technologies, we develop concepts, priorities, and questions to help guide future research and practice in the field of personal selling and sales management. Our analysis reveals that the influence of sales digitalization technologies, which include digitization and artificial intelligence, is likely to be more significant…
New developments and trends in selling and sales management are creating demands and opportunities that require adaptation and new approaches on the part of both sales organizations and academic researchers. This paper summarizes critical dimensions of change in the environment that affect the practice of selling and sales management and introduces the papers that follow…
