Services Marketing Quarterly Template
Write in a clean editor, then format for Services Marketing Quarterly in one click — DocuGuru applies the official Taylor & Francis template with author–year references and exports a submission-ready PDF plus the editable LaTeX source. Free to start.
About the Services Marketing Quarterly format
Services Marketing Quarterly is a peer-reviewed journal published by Taylor & Francis, covering Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Digital Marketing and Social Media.
| Publisher | Taylor & Francis |
|---|---|
| Reference style | Author–year (Chicago, T&F) Author–year — (Smith, 2023) in the text Smith, Ada, Ben Jones, and Cara Lee. 2023. "A Representative Article Title." Services Marketing Quarterly 12 (3): 45–58.
Formats any DOI in Services Marketing Quarterly style. No sign-up. |
| Publishes research in | Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Digital Marketing and Social Media Consumer Retail Behavior Studies Technology Adoption and User Behaviour |
| ISSN | 1533-2969 |
| Citation impact (2-yr) | 2.07 |
| h-index | 45 |
| i10-index | 298 |
| Total citations | 10,666 |
| Top institutions publishing here | Robert Morris University |
| Journal website | www.tandfonline.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Papers published in Services Marketing Quarterly per year
Citation impact of Services Marketing Quarterly by publication year
Citations each year’s papers have accumulated so far — the most recent years are still building up.
Most-cited papers in Services Marketing Quarterly
This study examines the effects of customer orientation and servant leadership on frontline employees' burnout and, subsequently, on their turnover intentions. Also investigated in the study is the intervening role of person-job fit in the process. Data collected from 530 frontline bank employees in New Zealand serve as the study setting. Results show that both…
Despite academics and practitioners alike promoting the positive outcomes of employees being aware of the organization's brand in the context of their work environment, there appears to be no evidence thus far to understand the impact of such brand building efforts from an employee perspective. This article promotes that there is, in fact, a third…
The present study proposes a conceptual framework to investigate the relationship between service quality, satisfaction, repurchase intention, and switching behavior. It also intends to prove the importance of corporate image in terms of reputation and credibility in customer satisfaction. The conceptual framework was tested in the telecommunications industry with data collected from customers using the…
The purpose of this study is to examine the relationship between the service quality dimension and customer satisfaction in the Malaysian hotel industry. A nonprobability sampling technique with a convenient sampling approach has been used in this study. Respondents have been restricted to those who have the experience of staying in hotels in Malaysia. The…