Taylor & Francis

Services Marketing Quarterly Template

Write in a clean editor, then format for Services Marketing Quarterly in one click — DocuGuru applies the official Taylor & Francis template with author–year references and exports a submission-ready PDF plus the editable LaTeX source. Free to start.

About the Services Marketing Quarterly format

Services Marketing Quarterly is a peer-reviewed journal published by Taylor & Francis, covering Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Digital Marketing and Social Media.

PublisherTaylor & Francis
Reference styleAuthor–year (Chicago, T&F)
Author–year — (Smith, 2023) in the text
Smith, Ada, Ben Jones, and Cara Lee. 2023. "A Representative Article Title." Services Marketing Quarterly 12 (3): 45–58.

Formats any DOI in Services Marketing Quarterly style. No sign-up.

Publishes research inCustomer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Digital Marketing and Social Media Consumer Retail Behavior Studies Technology Adoption and User Behaviour
ISSN1533-2969
Citation impact (2-yr)2.07
h-index45
i10-index298
Total citations10,666
Top institutions publishing hereRobert Morris University
Journal websitewww.tandfonline.com
You getA submission-ready PDF and the editable LaTeX source — ready to submit.

Papers published in Services Marketing Quarterly per year

18
2014
22
2015
21
2016
26
2017
17
2018
19
2019
19
2020
43
2021
8
2022
14
2023
18
2024
34
2025

Citation impact of Services Marketing Quarterly by publication year

213
2014
424
2015
314
2016
367
2017
254
2018
339
2019
262
2020
377
2021
52
2022
73
2023
85
2024
58
2025

Citations each year’s papers have accumulated so far — the most recent years are still building up.

Most-cited papers in Services Marketing Quarterly

Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation

Emin Babakus, Uğur Yavaş, Nicholas J. Ashill · 16 Dec 2010

This study examines the effects of customer orientation and servant leadership on frontline employees' burnout and, subsequently, on their turnover intentions. Also investigated in the study is the intervening role of person-job fit in the process. Data collected from 530 frontline bank employees in New Zealand serve as the study setting. Results show that both…

Employee Based Brand Equity: A Third Perspective

Ceridwyn King, Debra Grace · 24 Mar 2009

Despite academics and practitioners alike promoting the positive outcomes of employees being aware of the organization's brand in the context of their work environment, there appears to be no evidence thus far to understand the impact of such brand building efforts from an employee perspective. This article promotes that there is, in fact, a third…

Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention

Kavita Srivastava, Narendra Sharma · 12 Sep 2013

The present study proposes a conceptual framework to investigate the relationship between service quality, satisfaction, repurchase intention, and switching behavior. It also intends to prove the importance of corporate image in terms of reputation and credibility in customer satisfaction. The conceptual framework was tested in the telecommunications industry with data collected from customers using the…

Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry

Muslim Amin, Zatilaziya Yahya, Wan Faizatul Aniza Ismayatim et al. · 19 Mar 2013

The purpose of this study is to examine the relationship between the service quality dimension and customer satisfaction in the Malaysian hotel industry. A nonprobability sampling technique with a convenient sampling approach has been used in this study. Respondents have been restricted to those who have the experience of staying in hotels in Malaysia. The…

Services Marketing Quarterly template — frequently asked questions

How do I write a paper in the Services Marketing Quarterly format?
In DocuGuru you write your manuscript in a normal editor — no LaTeX setup required — and select the Services Marketing Quarterly template. When you export, DocuGuru compiles the paper into the official Taylor & Francis format and hands you a submission-ready PDF along with the editable LaTeX source.
What reference style does Services Marketing Quarterly use?
Services Marketing Quarterly uses Author–year (Chicago, T&F) references, shown as author–year markers such as (Smith, 2023) in the text. DocuGuru formats every in-text citation and the reference list in this exact style automatically. A reference appears like this: Smith, Ada, Ben Jones, and Cara Lee. 2023. "A Representative Article Title." Services Marketing Quarterly 12 (3): 45–58.
Do I need to know LaTeX to submit to Services Marketing Quarterly?
No. DocuGuru generates the interact LaTeX class and compiles the PDF for you in the background, so you get a Taylor & Francis-ready Services Marketing Quarterly document without writing any LaTeX. If you do want it, the LaTeX source is included in the export.
Can I import an existing draft into the Services Marketing Quarterly template?
Yes. Paste or upload your current manuscript — Word, LaTeX, Markdown, or plain text — and DocuGuru reflows it into the Services Marketing Quarterly format with correct headings, figures, tables, and author–year citations.
Who publishes Services Marketing Quarterly?
Services Marketing Quarterly is a multidisciplinary journal published by Taylor & Francis. DocuGuru's Services Marketing Quarterly template matches Taylor & Francis's official submission format.
Can I export a submission-ready Services Marketing Quarterly PDF?
Yes — DocuGuru produces a PDF built with the official Services Marketing Quarterly template (the interact class) that is ready to submit to Taylor & Francis, together with the matching LaTeX source files.
How much does the Services Marketing Quarterly template cost?
You can start writing in the Services Marketing Quarterly template for free. Exporting the final submission-ready Services Marketing Quarterly PDF and LaTeX source is part of DocuGuru's paid plans — see the app for current pricing.
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