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Service Industries Journal is a peer-reviewed journal published by Taylor & Francis, covering Customer Service Quality and Loyalty, Consumer Retail Behavior Studies, Digital Marketing and Social Media.
| Publisher | Taylor & Francis |
|---|---|
| Reference style | Author–year (Chicago, T&F) Author–year — (Smith, 2023) in the text Smith, Ada, Ben Jones, and Cara Lee. 2023. "A Representative Article Title." Service Industries Journal 12 (3): 45–58.
Formats any DOI in Service Industries Journal style. No sign-up. |
| Publishes research in | Customer Service Quality and Loyalty Consumer Retail Behavior Studies Digital Marketing and Social Media Service and Product Innovation Consumer Behavior in Brand Consumption and Identification |
| ISSN | 0264-2069 |
| Citation impact (2-yr) | 8.39 |
| h-index | 125 |
| i10-index | 1,761 |
| Total citations | 89,926 |
| Top institutions publishing here | Universitat de València |
| Journal website | www.tandfonline.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Citations each year’s papers have accumulated so far — the most recent years are still building up.
The article discusses two issues. The first is whether service firms innovate at all; the second is how they organise the innovation activities. The basis for the analysis is a series of case studies in Danish service firms. The first issue is discussed theoretically. Of the several paradigms within traditional innovation theory, the strategic innovation…
Abstract This article deals with service development from a quality perspective. Our point of departure is to build in the right quality from the start. The article presents a new frame of reference for new service development based on empirical studies in Sweden. It argues that the main task of service development is to create…
In today's world of intense competition, satisfying customers is only the base line and may not be sufficient for survival. Management should focus on gaining customer loyalty by enhancing customer perceptions of service quality and increasing as perceived by the consumer value. Although previous studies have addressed the importance of service quality, satisfaction, perceived value,…
The purpose of the article is to determine two approaches to the analysis of service quality and its dimensions. In the first approach three quality dimensions are used; physical quality, interactive quality and corporate quality. The other approach is to utilize two dimensions; process quality and output quality. In order to illustrate the existence and…
Service robots and artificial intelligence promise to increase productivity and reduce costs, prompting substantial growth in sales of service robots and research dedicated to understanding their implications. Nevertheless, marketing research on this phenomenon is scarce. To establish some fundamental insights related to this research domain, the current article seeks to complement research on robots’ human-likeness…
