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Quality Management Journal is a peer-reviewed journal published by Taylor & Francis, covering Quality and Supply Management, Diverse Scientific and Economic Studies, Human auditory perception and evaluation.
| Publisher | Taylor & Francis |
|---|---|
| Reference style | Author–year (Chicago, T&F) Author–year — (Smith, 2023) in the text Smith, Ada, Ben Jones, and Cara Lee. 2023. "A Representative Article Title." Quality Management Journal 12 (3): 45–58.
Formats any DOI in Quality Management Journal style. No sign-up. |
| Publishes research in | Quality and Supply Management Diverse Scientific and Economic Studies Human auditory perception and evaluation Quality and Management Systems Customer Service Quality and Loyalty |
| ISSN | 1068-6967 |
| Citation impact (2-yr) | 1.55 |
| h-index | 70 |
| i10-index | 449 |
| Total citations | 28,085 |
| Top institutions publishing here | University of North Texas |
| Journal website | www.tandfonline.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Citations each year’s papers have accumulated so far — the most recent years are still building up.
This article provides a framework for analyzing the performance of three popular root cause analysis tools: the cause-and-effect diagram, the interrelationship diagram, and the current reality tree. The literature confirmed that these tools have the capacity to find root causes with varying degrees of accuracy and quality. The literature, however, lacks a means for selecting…
The traditional role of packaging in consumer products has been to store and protect the content. Current consumer and industry trends, however, suggest an increasingly important role for packaging as a marketing vehicle. One question of immediate interest is how packaging should be designed to be associated with high quality from a customer perspective. The…
"Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations." Quality Management Journal, 7(3), pp. 82–83
The intent of this research is to develop a model and the associated metrics that measure service quality in fast-food restaurants (FFRs). As part of this process the authors modified the classic SERVPERF instrument to examine the relationships among service quality, food quality, price/value, customer satisfaction, and behavioral intentions. This modified SERVPERF instrument was administered…
Improving service quality can increase revenues through (1) retaining a higher percentage of existing customers, (2) attracting more customers through positive word of mouth, and (3) increasing the usage rates of existing customers. While the direct benefits of service quality (from customer retention) have been extensively studied, virtually no empirical work has been done exploring…
