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Journal of Quality Assurance in Hospitality & Tourism is a peer-reviewed journal published by Taylor & Francis, covering Customer Service Quality and Loyalty, Diverse Aspects of Tourism Research, Digital Marketing and Social Media.
| Publisher | Taylor & Francis |
|---|---|
| Reference style | Author–year (Chicago, T&F) Author–year — (Smith, 2023) in the text Smith, Ada, Ben Jones, and Cara Lee. 2023. "A Representative Article Title." Journal of Quality Assurance in Hospitality & Tourism 12 (3): 45–58.
Formats any DOI in Journal of Quality Assurance in Hospitality & Tourism style. No sign-up. |
| Publishes research in | Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Digital Marketing and Social Media Consumer Behavior in Brand Consumption and Identification Consumer Retail Behavior Studies |
| ISSN | 1528-008X |
| Citation impact (2-yr) | 2.54 |
| h-index | 64 |
| i10-index | 482 |
| Total citations | 19,154 |
| Top institutions publishing here | Hong Kong Polytechnic University |
| Journal website | www.tandfonline.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Citations each year’s papers have accumulated so far — the most recent years are still building up.
The growing attention placed on experiences can be regarded as a mega-trend, and has given currency to the proposition that experiences function as a personal source of information for the stories people tell about their lives and are important for their self-perception. This view implies the significance of experiences of individual satisfaction with a given…
This study was designed to identify the intricate associations among emotional rewards (compliment, opportunity, empowerment, and recognition), material rewards (promotion, certificate, incentive, and special leave), job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel sector. A field survey method with a quantitative approach was used. Our results from multiple regression analysis…
The objective of this study is to determine the effects of service quality, perceived value and customer satisfaction on behavioral intention. The study also introduces a new integrated structural model that combines service quality’s dimensions of food quality, employee service quality, timeliness, esthetics, facility comfort and cleanliness. An explanatory and a confirmatory factor analysis was…
This article clarifies fundamental differences between qualitative and quantitative methodologies from ontological and epistemological perspectives. Additionally, it explicates the issue of compatibility and integration of the two approaches. Through the synthesis and analysis of previously published materials the author shows that the ultimate difference between quantitative and qualitative approaches lies in the logic of justification,…
The purpose of this study was to enhance an understanding of service quality in the hotel industry by developing a conceptual framework and measurement scale. Based on an extensive literature review, qualitative and empirical research, a multi-dimensional and hierarchical model of service quality for the hotel industry is proposed. Analysis of data from a total…
