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Hospitality Research Journal is a peer-reviewed journal published by SAGE, covering Hospitality and Tourism Education, Customer Service Quality and Loyalty, Management and Marketing Education.
| Publisher | SAGE |
|---|---|
| Reference style | Author–year (Harvard) Author–year — (Smith, 2023) in the text Smith, A., Jones, B. and Lee, C. (2023) 'A representative article title', Hospitality Research Journal, 12(3), pp. 45–58.
Formats any DOI in Hospitality Research Journal style. No sign-up. |
| Publishes research in | Hospitality and Tourism Education Customer Service Quality and Loyalty Management and Marketing Education Job Satisfaction and Organizational Behavior Diverse Aspects of Tourism Research |
| ISSN | 1060-9350 |
| h-index | 34 |
| i10-index | 110 |
| Total citations | 5,211 |
| Top institutions publishing here | Virginia Tech |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Citations each year’s papers have accumulated so far — the most recent years are still building up.
LODGSERV is a 26-item index (alpha = .92) designed to measure consumers' expectations for service quality in the hotel experience. The index confirms the five generic dimensions of service quality hypothesized by Parsuraman, Zeithaml and Berry (1986): Tangibility, Reliability, Responsiveness, Assurance, and Empathy. This paper describes the development of the index and discusses its use…
Can SERVQUAL-traditionally an instrument for measuring service quality- be proven as an effective tool in assessing customer perceptions of service quality in restaurants? The research presented in this article is an examination of the nature of the association between service quality as perceived byconsumers and its service determinants. The SERVQUAL instrument itself is discussed, and…
Focusing on the hotel industry, this study builds a functional definition of customer satisfaction and a practical approach to facilitate its measurement. Field research conducted in the United States and Japan support these new approaches. Contributions from the literature provide a theoretical basis for the development of a customer satisfaction model. The variables of this…
Does empowerment lead to positive employee outcomes? If so, to whichantecedents should management turn in order to foster greater employee empowerment ? This study explored a number of potential antecedents and outcomes ofempowerment among employees in the hospitality industry. A structural model wasdeveloped based on current theory and research and analyzed using structuralequations modeling. The…
The concept of quality is receiving a large amount of attention from the lodging industry. However, the development of procedures and scales for accurately assessing the level of quality perceived by customers is still in its infancy. The purpose of this research was to provide researchers with a process whereby a reliable and valid instrument…
