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Cornell Hospitality Quarterly is a peer-reviewed journal published by SAGE, covering Customer Service Quality and Loyalty, Digital Marketing and Social Media, Consumer Behavior in Brand Consumption and Identification.
| Publisher | SAGE |
|---|---|
| Reference style | Author–year (Harvard) Author–year — (Smith, 2023) in the text Smith, A., Jones, B. and Lee, C. (2023) 'A representative article title', Cornell Hospitality Quarterly, 12(3), pp. 45–58.
Formats any DOI in Cornell Hospitality Quarterly style. No sign-up. |
| Publishes research in | Customer Service Quality and Loyalty Digital Marketing and Social Media Consumer Behavior in Brand Consumption and Identification Consumer Retail Behavior Studies Job Satisfaction and Organizational Behavior |
| ISSN | 1938-9655 |
| Citation impact (2-yr) | 3.29 |
| h-index | 86 |
| i10-index | 451 |
| Total citations | 28,576 |
| Top institutions publishing here | Cornell University |
| Journal website | cqx.sagepub.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Citations each year’s papers have accumulated so far — the most recent years are still building up.
Human resources are often seen as one of the most important assets of tourism and hospitality organizations. Numerous studies have examined how employee performance can be managed to contribute to the organizational bottom line. This article is a structured review of the literature regarding key human resources management (HRM) issues in the tourism and hospitality…
This study specifically discusses the relationships between consumers’ knowledge of a restaurant’s sustainable practices, environmental concern, and ecological behavior and their intention to patronize a “green” restaurant. The results revealed that consumers’ knowledge of sustainable restaurant practices and environmental concerns were important determinants of consumers’ intentions to patronize green restaurants. Demographic variables, age of consumers,…
Although economic issues cast a long shadow, a survey of 243 hotel managers and executives has identified human resources as the most persistent problem they face. Different aspects of the HR issue are more salient in various parts of the globe. For instance, managers in North American and Middle Eastern hotels were most concerned with…
Service robots continue to permeate and automate the hospitality sector. In doing so, these technological innovations pose to radically change current service production and delivery practices and, consequently, service management and marketing strategies. This study explores the various impacts of robotization in the sector by offering one of the first empirical accounts on the current…
This article presents a content analysis of 2,471 customer comments regarding three hundred London restaurants on an online restaurant guide. Favorable comments far outnumbered negative reviews. The study’s chief purpose was to identify the factors that are most salient in a guest’s evaluation of a restaurant. Although food is established as the king of the…
