To date, academic studies of the call centre ‘sector’ remain limited in scope. Here the authors attempt to remedy that omission by analysing the recent and spectacular growth of call centres in the UK, drawing on a wide variety of sources, including two extensive surveys of developments in Scotland during 1997.
Industrial Relations Journal Template
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About the Industrial Relations Journal format
Industrial Relations Journal is a peer-reviewed journal published by Wiley, covering Labor Movements and Unions, Employment and Welfare Studies, Social Policy and Reform Studies.
| Publisher | Wiley |
|---|---|
| Reference style | Author–year (Chicago) Author–year — (Smith, 2023) in the text Smith, Ada, Ben Jones, and Cara Lee. 2023. "A Representative Article Title." Industrial Relations Journal 12 (3): 45–58.
Formats any DOI in Industrial Relations Journal style. No sign-up. |
| Publishes research in | Labor Movements and Unions Employment and Welfare Studies Social Policy and Reform Studies Digital Economy and Work Transformation Human auditory perception and evaluation |
| ISSN | 0019-8692 |
| Citation impact (2-yr) | 2.14 |
| h-index | 61 |
| i10-index | 649 |
| Total citations | 24,127 |
| Article processing charge | $2,630 |
| Top institutions publishing here | University of Warwick |
| Journal website | onlinelibrary.wiley.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Papers published in Industrial Relations Journal per year
Citation impact of Industrial Relations Journal by publication year
Citations each year’s papers have accumulated so far — the most recent years are still building up.
Most-cited papers in Industrial Relations Journal
This article seeks to clarify the meaning of ‘Japanisation’ in the British economic context, and distinguishes at least three variants: direct, mediated and permeated or full. It is argued that a more satisfactory analysis needs to take account of the interrelationships between economic structures, economic systems, organisational units and employment practices.
Despite the extensive literature concerned with IR practice in American multinational companies (MNCs), there are serious gaps in our understanding of how this group of firms manages their international workforces. In this paper, we set out a framework of ‘four key influences’ on the way MNCs approach the management of labour and go on to…
Here the author considers the reasons for the current disillusionment of many concerned with ‘equal opportunities’ policies in employment and reviews the potential of an EO orientation for progressive change within organisations and draws on her current research on responses to EO, citing a company in the retail sector.