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Total Quality Management & Business Excellence is a peer-reviewed journal published by Taylor & Francis, covering Quality and Supply Management, Customer Service Quality and Loyalty, Quality and Management Systems.
| Publisher | Taylor & Francis |
|---|---|
| Reference style | Author–year (Chicago, T&F) Author–year — (Smith, 2023) in the text Smith, Ada, Ben Jones, and Cara Lee. 2023. "A Representative Article Title." Total Quality Management & Business Excellence 12 (3): 45–58.
Formats any DOI in Total Quality Management & Business Excellence style. No sign-up. |
| Publishes research in | Quality and Supply Management Customer Service Quality and Loyalty Quality and Management Systems Innovation and Knowledge Management Accounting and Organizational Management |
| ISSN | 1478-3363 |
| Citation impact (2-yr) | 5.04 |
| h-index | 113 |
| i10-index | 1,544 |
| Total citations | 74,247 |
| Top institutions publishing here | Linköping University |
| Journal website | www.tandfonline.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Citations each year’s papers have accumulated so far — the most recent years are still building up.
Abstract Since the online market has been growing rapidly over the past several years, electronic marketing activities have drawn a lot of attention. Many companies generated customer loyalty by improving electronic service quality (e-service quality) but the effects needed to be further examined. The first purpose of the study is to integrate relevant literature and…
Abstract To try and understand the factors which influence student satisfaction in higher education, as well as consequences of it, this study tests an explanatory model of student satisfaction in higher education. The model was tested through the utilization of structural equations and showed that the variable which has the most influence in student satisfaction…
Abstract Business-to-consumer electronic commerce deals with both Web-based information systems and marketing activities. Based on the information systems and marketing literature, this study proposes a research model for understanding the influences of website quality dimensions (system quality, information quality, and service quality) on customer satisfaction. Two system quality variables (website design and interactivity), two information…
The aim of this study is to measure the relationship between service quality and customer satisfaction among the customers of Pakistani Islamic banks. This study employed a modified SERVQUAL model by introducing a unique dimension of compliance in the context of service industry. A self-administered questionnaire-based field survey was conducted with the help of modified…
This study aims to comprehensively examine the adoption of smart home service. A new model combining VAM (Value-based Adoption Model) and TAM (Technical Acceptance Model) was developed and analysed with a set of variables from Unified Theory of Acceptance and Use of Technology and Elaboration Likelihood Model. Perceived value was affected by both perceived benefit…
