Abstract For chatbots to be broadly adopted by users, it is critical that they are experienced as useful and pleasurable. While there is an emerging body of research concerning user uptake and use of chatbots, there is a lack of theoretically grounded studies detailing what constitutes good or poor chatbot user experiences. In this paper,…
Quality and User Experience Template
Write in a clean editor, then format for Quality and User Experience in one click — DocuGuru applies the official Springer Nature template with superscript references and exports a submission-ready PDF plus the editable LaTeX source. Free to start.
About the Quality and User Experience format
Quality and User Experience is a peer-reviewed journal published by Springer Nature, covering Image and Video Quality Assessment, Virtual Reality Applications and Impacts, Innovative Human-Technology Interaction.
| Publisher | Springer Nature |
|---|---|
| Reference style | Superscript numbered (Nature) Superscript — small raised numerals in the text 1. Smith, A., Jones, B. & Lee, C. A representative article title. Quality and User Experience 12, 45–58 (2023).
Formats any DOI in Quality and User Experience style. No sign-up. |
| Publishes research in | Image and Video Quality Assessment Virtual Reality Applications and Impacts Innovative Human-Technology Interaction Visual Attention and Saliency Detection Speech and Audio Processing |
| ISSN | 2366-0139 |
| Citation impact (2-yr) | 0.67 |
| h-index | 20 |
| i10-index | 39 |
| Total citations | 1,323 |
| Article processing charge | $3,390 |
| Top institutions publishing here | Technische Universität Berlin |
| Journal website | www.springer.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Papers published in Quality and User Experience per year
Citation impact of Quality and User Experience by publication year
Citations each year’s papers have accumulated so far — the most recent years are still building up.
Most-cited papers in Quality and User Experience
Abstract The uptake of chatbots for customer service depends on the user experience. For such chatbots, user experience in particular concerns whether the user is provided relevant answers to their queries and the chatbot interaction brings them closer to resolving their problem. Dialogue data from interactions between users and chatbots represents a potentially valuable source…