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International Journal of Services Technology and Management is a peer-reviewed journal published by Inderscience, covering Customer Service Quality and Loyalty, Technology Adoption and User Behaviour, Digital Marketing and Social Media.
| Publisher | Inderscience |
|---|---|
| Reference style | Author–year (Harvard/AGSM) Author–year — (Smith, 2023) in the text Smith, A., Jones, B. and Lee, C. (2023) 'A representative article title', International Journal of Services Technology and Management, 12(3), pp. 45–58.
Formats any DOI in International Journal of Services Technology and Management style. No sign-up. |
| Publishes research in | Customer Service Quality and Loyalty Technology Adoption and User Behaviour Digital Marketing and Social Media Innovation and Knowledge Management Service and Product Innovation |
| ISSN | 1460-6720 |
| Citation impact (2-yr) | 0.3 |
| h-index | 33 |
| i10-index | 159 |
| Total citations | 6,259 |
| Top institutions publishing here | Harbin Institute of Technology |
| Journal website | www.inderscience.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Citations each year’s papers have accumulated so far — the most recent years are still building up.
Maintaining and increasing visitor satisfaction is a crucial success factor in managing modern, multi-functional stadiums for sports, concerts, shows and other kinds of events. Based on a typical service delivery process when attending an event, this study identifies the relevant factors that influence visitor satisfaction with stadiums. An analysis of this process and its service…
KIBS research to date has been conducted mainly by taking an innovation perspective where an explicit focus on knowledge processes is not very well pronounced. The paper intends to make a conceptual contribution to a deeper understanding of the role of KIBS as an industry that produces, uses and transforms knowledge. It focuses on the…
One common theme throughout the lean production literature is the focus on manufacturing companies. This paper begins the investigation into the contingencies to the applicability of lean production to service companies. A framework for lean production is described and translated into service companies, using an empirical base consisting of descriptions of lean production applications in…
Innovative new services are increasingly being developed in close collaboration between different organisations. As part of this development, competing firms have started collaborating with each other. These firms face new challenges arising from the service context and the existence of competitive tensions. We present an explorative case study of Finnish mobile TV service development with…
