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International Journal of Services Economics and Management is a peer-reviewed journal published by Inderscience, covering Customer Service Quality and Loyalty, Consumer Retail Behavior Studies, Technology Adoption and User Behaviour.
| Publisher | Inderscience |
|---|---|
| Reference style | Author–year (Harvard/AGSM) Author–year — (Smith, 2023) in the text Smith, A., Jones, B. and Lee, C. (2023) 'A representative article title', International Journal of Services Economics and Management, 12(3), pp. 45–58.
Formats any DOI in International Journal of Services Economics and Management style. No sign-up. |
| Publishes research in | Customer Service Quality and Loyalty Consumer Retail Behavior Studies Technology Adoption and User Behaviour Digital Marketing and Social Media Quality and Supply Management |
| ISSN | 1753-0822 |
| Citation impact (2-yr) | 0.27 |
| h-index | 18 |
| i10-index | 49 |
| Total citations | 1,809 |
| Top institutions publishing here | Universiti Tunku Abdul Rahman |
| Journal website | www.inderscience.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Citations each year’s papers have accumulated so far — the most recent years are still building up.
This research aims to examine product quality and brand image mediated by customer satisfaction that affect the purchase decisions of Indonesian automotive customers. The method of data collection is using primary data from 200 respondents, who are automotive customers, through questionnaires, direct observation of the object under study and literature review. The method of analysis…
The exponential growth of the internet has empowered customers and enhanced their interactivity. This has given pace for the phenomenal growth of the electronic word of mouth (eWOM) communication. In this easier, wider and faster medium of communication, the message itself performs a critical role in building brand image and persuading purchase intention. The present…
The exponential growth of the internet has empowered customers and enhanced their interactivity. This has given pace for the phenomenal growth of the electronic word of mouth (eWOM) communication. In this easier, wider and faster medium of communication, the message itself performs a critical role in building brand image and persuading purchase intention. The present…
E-commerce has become an increasingly important source of competitive advantages for business-to-business (B2B) companies. It enables companies not only to decrease transactional costs and offer wide range of additional services, but also to enhance efficiency in collaboration with their customers and suppliers. Thus, the objective of this paper is to explore how industrial companies use…
The aim of this study is to empirically examine the determinants of customer loyalty (CL) in mobile telecommunication services (MTS) from the Malaysian perspective. Service quality (SQ), perceived value (PV), trust and habit were examined as the determinants of customer loyalty. The currently unexplored causal relationships between these determinants were also examined. Unlike most of…
