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International Journal of Productivity and Quality Management is a peer-reviewed journal published by Inderscience, covering Quality and Supply Management, Quality and Management Systems, Manufacturing Process and Optimization.
| Publisher | Inderscience |
|---|---|
| Reference style | Author–year (Harvard/AGSM) Author–year — (Smith, 2023) in the text Smith, A., Jones, B. and Lee, C. (2023) 'A representative article title', International Journal of Productivity and Quality Management, 12(3), pp. 45–58.
Formats any DOI in International Journal of Productivity and Quality Management style. No sign-up. |
| Publishes research in | Quality and Supply Management Quality and Management Systems Manufacturing Process and Optimization Customer Service Quality and Loyalty Supply Chain Resilience and Risk Management |
| ISSN | 1746-6474 |
| Citation impact (2-yr) | 0.35 |
| h-index | 33 |
| i10-index | 314 |
| Total citations | 9,668 |
| Top institutions publishing here | University of Isfahan |
| Journal website | www.inderscience.com |
| You get | A submission-ready PDF and the editable LaTeX source — ready to submit. |
Citations each year’s papers have accumulated so far — the most recent years are still building up.
The purpose of this paper is to examine the impact of the constructs of service quality and customer satisfaction in commercial banks operating in Jordan. The study finds that the order of importance of the dimensions of service quality tested here is: assurance; reliability; tangibles; empathy; and responsiveness. Customers' satisfactions are mostly influenced by the…
The competitiveness of an organisation can be defined as its ability to sustain its long-term performance better than its competitors in the market. In this paper, various competitiveness factors are identified from the literature review and experts opinion. The Interpretive Structural Modelling (ISM) approach has been employed to develop the structural relationship among different factors…
The quality of product is a major element through which customers are attracted to purchase and as a result, companies get in return sales and profits. This study aims to investigate how product quality dimensions can improve the order winners from the case study of Apparel Group a leading retailer in Dubai, UAE. 155 customers…
The quality of product is a major element through which customers are attracted to purchase and as a result, companies get in return sales and profits. This study aims to investigate how product quality dimensions can improve the order winners from the case study of Apparel Group a leading retailer in Dubai, UAE. 155 customers…
The diverse nature of requirements of stakeholders in a Technical Education System (TES) makes it extremely difficult to decide on what constitutes quality. Hence, identification of common minimum quality items suitable to all stakeholders will help to design the system and thereby improve customer satisfaction. To address this issue, a measuring instrument known as EduQUAL…
